Established in 1994 and experts in dementia care, the Willows is a family run care home located in Blacon, a residential area in the City of Chester. The motto of the home is “Care with Dignity”. The staff at the home pride themselves in consistently maintaining this excellent standard. It drives every aspect of our approach to meet the everyday needs of the people that we care for.
The Willows offers permanent Residential, Nursing and Dementia Care services. Respite care is available for people who need a period of recuperation, or to allow whoever is usually providing care to take a break.
Our website will provide you with the information you need (see Helpful Information page) but please feel free to contact us if you have further questions or you need more detail. Better still, please call in anytime and visit us; we will be delighted to meet you, answer your questions and show you around the home.
Operating since 1994, the Willows is one of a group of three family owned and run care homes, and it is where we provide our consistently high quality care. Being family run, we engender a “family” ethos into the operation and atmosphere of the home, which makes it feel like “home” to the people we care for.
The Home itself has been purpose designed, built and equipped to provide safe, secure and comfortable accommodation. We pride ourselves in the quality care we provide and “Care with Dignity” are our watchwords. This drives every aspect of our approach in setting the high standards of service we provide in meeting the everyday needs of the people we care for.
From the moment a person decides to move into the Willows, we know how vital it is to get to know them, their needs, likes & dislikes, and hobbies & interests. We will prepare a personal care plan which identifies all these elements, from care needs through to things such as food & drink preferences, preferred day & night routines, and how they would like our team to deliver personal care.
Through our hard work we have established an excellent reputation, both in the local community and with regulatory bodies, for the quality care we deliver at the Willows. You can be assured that we will continue to strive to maintain the highest possible standards of care and living experiences for all who live at the Willows.
We have received so many words and letters of thanks and praise we are unable to display all of them. We have posted a very small selection to give an indication of how family and friends have felt about how their loved one has been cared for........
"....outstanding level of care and support..."
"I feel I must write to you directly to let you know about the outstanding level of care and support that the Willows have provided for my late father.....I cannot begin to tell you just how amazing the team has been to us as a whole family...they have treated my father with respect and dignity, cared for his needs in the most professional way and supported our family......they do an extremely demanding job and should be highly commended for the outstanding quality of care they provide."
"..the warmth, love, care and attention I received was simply amazing"
"To each and everyone at the Willows, first may I say how much I will miss you all. The warmth, love, care and attention I received was simply amazing"